The members of our staff have dedicated their careers to promote the well-being of others. It is important to us that each guest go home satisfied, and we ask that these few, but important, details of Spa Etiquette be observed.
Arrival Time – We ask that you arrive at least 15 minutes prior to your services to fully prepare for your experience. In consideration of our next guest, arriving late will limit the time of your treatment, as your service will end at the originally scheduled time. The full value of the scheduled treatment will be applied.
Cancellation Policy – We value your business and appreciate your cooperation in the spa’s scheduling policies. Should you need to cancel or reschedule, kindly notify us at least 24 hours in advance to avoid cancellation fees. Cancellations with less than 24 hours of notice will be subject to a cancellation fee of the cost of the scheduled service.
Cell Phones – Please help us maintain a tranquil environment by silencing your cell phone.
Medical Concerns – To enjoy a safe and nurturing spa experience, please advise us of any medical conditions or allergies prior to your service.
Gratuities – Gratuities are not included in the service prices, however, can be added at the time of payment.
Treatment Attire – Upon arrival, robes and sandals will be provided to you for your spa services. During treatments, professional draping techniques will be used for your comfort and privacy at all times.
Group Booking – For groups of three or more, we require a credit card number to secure your appointment time. The card will only be charged if our above cancellation policy is waived.