The members of our staff have dedicated their careers to promote the well-being of others. It is important to us that each guest go home satisfied, and we ask that these few, but important, details of Spa Etiquette be observed.
Due to a high rate of Late Cancellations and No Shows we are sending out a gentle reminder of our policies on these matters as we head into our busiest season.
We value your business and appreciate your cooperation in the spa’s scheduling policies. Should you need to cancel or reschedule, kindly notify us at least 24 hours in advance to avoid cancellation fees. Cancellation/no show with less than 24 hours of notice will be subject to a cancellation fee of 50% of the scheduled service.
Late – If you are more than 10 minutes late to your appointment we may be able to accommodate you with a shorter service, however you will be required to pay the price of the original appointment. In addition, we may require prepayment on future appointments. Please be aware–our girls are commission based employees and therefore, cancellations and no shows are a loss of income for them. We appreciate your understanding and we respectfully ask that you adhere to our policy.
Cell Phones – Please help us maintain a tranquil environment by silencing your cell phone.
Medical Concerns – To enjoy a safe and nurturing spa experience, please advise us of any medical conditions or allergies prior to your service.
Gratuities – Gratuities are not included in the service prices, however, can be added at the time of payment.
Treatment Attire – Upon arrival, robes and sandals will be provided to you for your spa services. During treatments, professional draping techniques will be used for your comfort and privacy at all times.
Group Booking – For groups of three or more, we require a credit card number to secure your appointment time. The card will only be charged if our above cancellation policy is waived.